XtremeLabs LLC achieved a high Net Promoter Score® of 47 in Q1 of 2019 as a result of reimagining our customer experience program! The Net Promoter Score® is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? NPS can be as low as −100 (all detractors) or as high as +100 (all promoters). According to data from Satmetrix, a Net Promoter Score of 28 is average for Software and Apps sector, while Survey Monkey’s Global Benchmark of 2259 companies has an average NPS of 17, making XtremeLabs’ Net Promoter Score of 45 especially commendable.
There is still ton of work to do to provide an even more amazing experience to all our learners, trainers and customers and to make our products for hands-on learning, exams and certifications even more innovative! But we are very excited by the feedback and high level of engagement we are receiving from our customers in over 100+ countries around the world!
*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.”