XtremeLabs Marketplace is excited to announce the release of AB-250T00: Transform Contact Center Experiences with AI in Dynamics 365 Lab, a hands-on experience for administrators who want to deploy and govern a modern, AI-powered contact center.
What’s Inside
This lab follows a continuous scenario: you act as the system administrator for a fictional specialty coffee equipment company, starting from an initial trial provisioning and progressively building a complete, production-ready environment. Along the way, you will:
- Configure user and security administration for Dynamics 365 Contact Center
- Set up multichannel support spanning live chat, voice, and Microsoft Teams collaboration
- Build skill-based routing and work distribution
- Implement knowledge management for faster, more consistent resolutions
- Deploy Copilot-powered AI assistance for agents
- Configure supervisor tooling for real-time oversight
Why It Matters
Because each lab builds on the one before it, you finish with a cohesive, working contact center rather than a set of disconnected exercises. That mirrors how these systems get built in the real world: incrementally, with each configuration decision shaping the ones that follow.
By the end, you will be equipped to deploy and govern a contact center that routes work intelligently, equips agents with knowledge and AI, and gives supervisors the visibility they need to manage performance in real time.
MS Learn content is fully integrated into the account portal and lab environment.
Get Started
AB-250T00 is available now on the XtremeLabs Marketplace.